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Everything important about buying, downloading and getting support from SoakJam.
ORDERS & DELIVERY
Where do you deliver?+
Configure your WooCommerce shipping zones to choose destinations, rates and delivery times.
How long does delivery take?+
Delivery times depend on the shipping method and destination configured in WooCommerce.
How do I track an order?+
Add tracking through your fulfilment or shipment-tracking extension, then include it in the shipping confirmation email.
DIGITAL PRODUCTS
How do downloads work?+
Mark a WooCommerce product as Downloadable, attach its files and customers will receive secure download links after payment.
Can I use digital packs commercially?+
Add the exact license terms to every downloadable product description before selling it.
What if my download does not open?+
Customers can contact support with their order number and device details so you can provide the correct file.
RETURNS & SUPPORT
Can I return physical products?+
Set your return policy before launch and link it from the footer and checkout.
Can digital products be returned?+
Digital products are commonly non-returnable after download, subject to your terms and local consumer law.
How can I contact SoakJam?+
Use the Contact page or email hello@soakjam.com. Include an order number for purchase questions.